Customer service is a very dynamic skill. What worked yesterday may not work today and likely will not work in the future. Join Rick Edwards, Director of Key Accounts and Economic Development with NorthWestern Energy, in this interactive discussion to learn about some of the tools and techniques used at NorthWestern Energy as well as some of the challenges they face when dealing with customers through a variety of channels.
Space is limited to the first 18 registrations. The Power Hour will be held at 208 S Main St (the Workshop) with 2nd floor with stair access only.
Reserve Your Spot Today!